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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Required Skills
analytical skills to review client requirements and provide advice and support on findings
convey and clarify complex information
discuss product and service matters with potential customers
investigate and assess client needs
provide onetoone instruction to client
provide service related to communicating about using systems for recording and accessing information
amount of technical support the client may require
support issues affecting the client
technical skills to write macros and templates
escalation procedures in a clearly defined range of contexts
OHS procedures related to the work environment and organisational requirements
user support policies of limited complexity related to known or commonlyused options